Technical support and immediate security updates are an indispensable element in any business where DNS has an essential role. If your organisation uses NSD, Unbound, OpenDNSSEC, Krill, Routinator, or a combination thereof, we offer support contracts at various service levels. They allow direct access to our highly skilled developers and technical specialists, with years of experience in Internet infrastructure standards.

Before choosing a service level agreement, please review our security policy and guidelines. You can choose different service levels for each software package you use, allowing you to mix and match to best suit your needs. Keep in mind that support is exclusively provided on the software itself and not the operating and building environment.

Purchasing the services of Open Netlabs also means direct support to the research and development activities of NLnet Labs. This support helps us in developing a long term sustainable business model, backing the continuity of NLnet Labs and assuring that its contribution to the international Internet community can be continued for years to come.

These are the available service levels:

  Gold Silver Bronze
Support & Contact Hours Business Hours* Business Hours* Business Hours*
Security Alerts & Patches Highest Priority High Priority Best Effort
Direct Phone Access Yes Yes No
Response Time 4 hours 12 hours Best Effort
Email Support Yes Yes Yes

* Business Hours are 09.00 - 18.00 hrs Central European Time (Amsterdam)

Please contact us for pricing and details.